MonerMoton.com

1. Scope

This policy applies to interactions with the MonerMoton.com Facebook Page, Messenger inbox, automated replies, customer support workflow, order inquiry workflow, and related public website pages hosted at shop.p4i.us.

Our goal is to provide timely fashion product information, customer support, and order assistance for clothing products including sarees, three-piece sets, fabrics, and related fashion items.

2. Business Information

These are the public business details used for customer support, Messenger communication, and page review.

3. Information We Collect

• Facebook Page and Messenger information, such as Page ID, Page name, conversation ID, sender ID, message timestamps, and delivery status.
• Customer messages sent to our Page, including product questions, size/color preferences, order requests, delivery details, and support requests.
• Optional customer details provided by the customer, such as name, phone number, address, product choice, payment or delivery preference, and order notes.
• Product and service data that our team adds to the dashboard, such as saree, three-piece, clothing descriptions, prices, stock notes, and knowledge base content.
• Technical logs needed to keep the Messenger service reliable, such as API status, webhook delivery records, bot response logs, and security events.

4. How We Use Information

• To reply to customer questions about fashion products, availability, price, size, color, delivery, and order status.
• To help page admins manage conversations, follow up on potential orders, and provide customer support.
• To generate helpful automated Messenger replies based on approved page settings, product data, and knowledge base content.
• To improve service reliability, prevent abuse, debug errors, and protect the Messenger workflow from unauthorized use.
• To maintain records required for customer service, order confirmation, dispute handling, and business operations.

5. Data Sharing

We may share limited information with service providers that help us operate the website, hosting, database, Messenger API, security, analytics, or AI response workflow. These providers are used only to deliver and maintain the service.

We may also process information through Meta/Facebook services because customers communicate with us through Facebook Messenger. We may disclose information if required by law, to protect users, or to prevent fraud and abuse.

6. Data Retention and Security

We keep customer conversations, page configuration, support records, and technical logs only as long as needed for customer support, business records, service maintenance, and legal or security purposes.

We use reasonable administrative, technical, and access-control measures to protect stored information. No online system is completely risk free, but we work to limit access to authorized admins and service processes.

7. Your Choices and Rights

• You may stop messaging the Page at any time.
• You may request access, correction, or deletion of personal information you provided through Messenger.
• You may remove the connected app from your Facebook account settings where applicable.
• Page admins may disconnect a Page from the dashboard and request removal of stored Page configuration and related records.

For deletion steps, please visit our Data Deletion Instructions.

8. Contact

For privacy questions or requests, contact us at zayedislam33@gmail.com or by phone/WhatsApp at +880 1329-963232. Please include the Facebook Page name, your Facebook name, and enough details to identify the conversation or record.